Privacy Policy and Payment Terms & Conditions for PortuGo

​

​

Effective Date: 2024.07.01

At PortuGo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services, including booking trips within Portugal, accommodations, programs, and other related services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

​

1. Information We Collect
We collect the following types of personal information:

Personal Identification Information: When you fill out a form, we collect information such as your name, email address, and details about your travel plans (e.g., dates, number of people).
Cookies and Usage Data: We use cookies and similar technologies to collect data on your browsing behavior, preferences, and interactions with our website. This includes your IP address, browser type, and the pages you visit.

2. How We Use Your Information
We use the information we collect for the following purposes:

To process bookings and facilitate trip arrangements, including accommodation, programs, and extras.
To communicate with you regarding your trip details, booking confirmations, and updates.
To personalize your experience on our website and improve our services.
To share necessary details with our program organizers (such as travel dates and the number of people) to complete your booking and ensure the smooth organization of the trip.
To comply with legal obligations, including those under the GDPR.

3. Sharing Your Information
We may share your information with the following parties for the purposes outlined in this policy:

Program Organizers: We share necessary details (such as travel dates and the number of people) with third-party program organizers who help us arrange and book travel experiences.
Service Providers: We may work with third-party service providers (e.g., payment processors, website hosting, email communication services) who assist in the operation of our website and services. These third parties are obligated to handle your information securely and only for the purposes specified.
We do not sell, rent, or share your personal data with any other third parties for marketing purposes.

​

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us track your preferences, analyze website traffic, and improve our services.

You can choose to disable cookies in your browser settings, but please note that some parts of our website may not function properly without them.

 

5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

​

6. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
Right to Restrict Processing: You can request restrictions on how we process your data in some situations.
Right to Data Portability: You have the right to request a copy of your data in a commonly used, machine-readable format.
Right to Object: You can object to our processing of your personal data for direct marketing purposes or based on legitimate interests.
To exercise any of these rights, please contact us at goportugo@gmail.com. We will respond to your request within the time frame required by law.

​

7. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction.

​

8. International Data Transfers
As part of our services, we may transfer your personal data to countries outside the European Economic Area (EEA). If we do, we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

​

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

​​